Your consumer rights are protected by many different acts. Some acts are enforced by the Ministry of Public and Business Service Delivery and some by other organizations.
Find out about consumer protection laws and what organisations are responsible for them.
The Consumer Protection Act ( CPA ) governs most common consumer transactions in the marketplace and home. If your transaction isn’t covered under the CPA , it may be covered by other consumer protection acts listed here.
If you have a complaint against a business related to one of the acts below, you may be able to file a complaint with the Consumer Protection Branch of the ministry.
The Collections and Debt Settlement Services Act outlines your rights when dealing with a collection agency.
Consumer Reporting Act ensures:
Payday Loans Act provides rights for you as a borrower when you borrow from a payday lender.
Bailiffs Act regulates the appointment and jurisdiction of bailiffs in Ontario.
Funeral, Burial and Cremation Services Act is enforced by the ministry and the Board of Funeral Services. The ministry enforces rules in the act about cemeteries, cremation, burials and scatterings.
Personal Property Security Act ensures fair practices when personal items are held as collateral.
Repair and Storage Liens Act outlines your rights for liens, redemptions and dispute resolutions.
Administrative authorities are responsible for ensuring that a number of Ontario’s consumer protection and public safety laws are applied and enforced.
The Energy Consumer Protection Act regulates the activities of licensed electricity retailers and gas marketers.
