If you have questions about our plans or need help enrolling, Independence Blue Cross is here to help. Please select a category below to help us direct your request.
The Independence Blue Cross Medicare Member Help Team can be reached by mail, online, or phone.
For Keystone 65 HMO or Personal Choice 65 PPO:
Independence Blue Cross
Medicare Department
PO Box 7799
Philadelphia, PA 19101-7799
For MedigapFreedom, MedigapSecurity, or Security 65:
Independence Blue Cross
PO Box 7330
Philadelphia PA 19101-8957
For Select Option PDP:
PO Box 41535
Philadelphia, PA
19101-1535
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Keystone 65 HMO
Toll-free 1-800-645-3965 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
Personal Choice 65 SM PPO
Toll-free 1-888-718-3333 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
MedigapFreedom and MedigapSecurity
Toll-free 1-888-926-1212 (TTY/TDD: 711), 8 a.m. to 6 p.m. Monday through Friday
Toll-free 1-800-303-0656 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
Select Option PDP
Toll-free 1-888-678-7009 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
Toll-free 1-866-456-1695 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
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To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold.
However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
Understanding Medicare is no easy task, especially when you have so many questions such as:
Independence Blue Cross is here to guide you along the way and to answer your questions. Reach out to our Medicare sales and support team, by mail, email, or phone, to learn more about the Medicare options available to you and/or your loved ones in Bucks, Chester, Delaware, Montgomery, or Philadelphia counties in Pennsylvania.
Keystone 65 HMO, Personal Choice 65(SM) PPO, MedigapFreedom, and MedigapSecurity
Independence Blue Cross
PO Box 13713
Philadelphia, PA
19101-3713
For more information about our Medicare plans, please fill out our Online Information Request Form.
For more information about Medicare Advantage plans, call toll-free 1-877-393-6733 (TTY/TDD: 711), 8 a.m. to 8 p.m., seven days a week.
To help you better manage your time when calling us, you may wish to call during our least busy time — at the end of the week. Our busiest time is at the beginning of the week, with the most calls coming on Monday and Tuesday. During the week, the best time to call is after 3 p.m. Most of our calls come in earlier during the day, which means there are more people who have to wait on hold.
However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
Join Independence Blue Cross for an educational meeting to learn more about Original Medicare, our plans and your choices. A licensed agent will be present to answer your questions.
Learn about Medicare health options from Independence Blue Cross including Keystone 65 HMO, Personal Choice 65 SM PPO, and MedigapSecurity. Attend an informational meeting today! Find a meeting.
A sales representative will be present with information and applications. There is no obligation to enroll. For more information or to place a reservation by phone, please call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired), 8 a.m. to 8 p.m., seven days a week. However, please be aware that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
Have questions? Need assistance enrolling? Find your local Independence Blue Cross Medicare sales representative below for more information on how to contact them.
Independence Blue Cross Medicare Member Help Team is here to answer your questions about individual Medicare benefits, claims status, and to provide technical support.
To protect your privacy, we recommend that you send a secure email by logging in to our secure member portal, ibxpress.com.
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Keystone 65 HMO Customer Service
Toll-free 1-800-645-3965 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
Personal Choice 65 SM PPO Customer Service
Toll-free 1-888-718-3333 (TTY/TDD: 711), 8 a.m. to 8 p.m. seven days a week
MedigapFreedom and MedigapSecurity Customer Service
Toll-free 1-888-926-1212 (TTY/TDD: 711), 8 a.m. to 6 p.m. Monday through Friday
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However, please be aware that on weekends and holidays from March 31 through September 30, your call may be sent to voicemail.
If you suspect health care fraud, report it here.
Connect with us for daily information on Medicare, senior wellness, and more. By clicking the link you will be leaving the Medicare site.
Website last updated: 1/22/2020
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*Please note that on weekends and holidays from April 1 through September 30, your call may be sent to voicemail.
To file an appeal or grievance for your medical benefit coverage or your prescription drug coverage, contact Keystone 65 Customer Service at 1-800-645-3965 or Personal Choice 65 Customer Service at 1-888-718-3333; TTY/TDD users should call 711, 7 days a week, 8 a.m. to 8 p.m.; or you can complete and submit online the Request for Medicare Prescription Drug Coverage Determination or the Request for Redetermination of Medicare Prescription Drug Denial.
For additional information from the Centers for Medicare and Medicaid Services (CMS) visit http://www.medicare.gov. If you prefer to file a grievance through CMS, please complete the Medicare Complaint Form. For additional assistance, visit The Office of the Medicare Ombudsman.
Independence Blue Cross offers Medicare Advantage plans with a Medicare contract. Enrollment in Independence Medicare Advantage plans depends on contract renewal.
Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company — independent licensees of the Blue Cross and Blue Shield Association.
Medicare beneficiaries may also enroll in Keystone 65 HMO, Personal Choice 65 SM PPO, or Select Option ® PDP through the CMS Medicare Online Enrollment Center located at http://www.medicare.gov.
Keystone 65 HMO and Personal Choice 65 SM PPO: For accommodation of persons with special needs at meetings call toll-free 1-877-393-6733 (711 for the speech- and hearing-impaired).
Every year, Medicare evaluates plans based on a 5-Star rating system.
MedigapFreedom: To join, you must be enrolled in Medicare Parts A and B. Plan F and Plan N are available only to applicants who enroll within six months following enrollment in Medicare Part B or who are guaranteed the right to purchase these plans under applicable federal or state laws. You must continue to pay Medicare Part A (if applicable) and Part B premiums.
COVERED PERSON means a Medicare beneficiary who is enrolled in Medicare Part A and Part B, made the appropriate payment in consideration for this Policy, and is eligible for benefits under this Policy.
Non-tobacco rates apply to applications submitted during the six-month open enrollment or in a guaranteed issue situation. Applicants NOT enrolling during the six-month open enrollment period or in a guaranteed issue situation will be evaluated for tobacco usage and charged the corresponding tobacco or non-tobacco rates. All rates are subject to change with the approval of the Pennsylvania Insurance Department. Any rate change will apply to all policies in our service area and cannot be changed or canceled because of poor health. QCC Insurance Company has the right to change premiums based on your attained age and the table of rate changes. We will give a 30-day notice of a premium change.
Benefits underwritten by QCC Insurance Company, a subsidiary of Independence Blue Cross—independent licensees of the Blue Cross and Blue Shield Association.
Not connected with or endorsed by the U.S. Government or the federal Medicare program.
The SilverSneakers ® fitness program is provided by Tivity Health, Inc., an independent company. ©2019. All rights reserved.
TruHearing ® is a registered trademark of TruHearing, Inc., an independent company.
FutureScripts ® is an independent company that provides pharmacy benefit management services.
The Independence Blue Cross OTC benefit is underwritten by Keystone Health Plan East/QCC and is administered by Convey Health Solutions, Inc., an independent company.
Telemedicine is provided by MDLIVE, an independent company. MDLIVE may not be available in certain states and is subject to state regulations. MDLIVE does not replace the primary care physician, is not an insurance product and may not be able to substitute for traditional in-person care in every case or for every condition. MDLIVE does not prescribe DEA-controlled substances and may not prescribe non-therapeutic drugs and certain other drugs, which may be harmful because of their potential for abuse. MDLIVE does not guarantee patients will receive a prescription. Health care professionals using the platform have the right to deny care if based on professional judgment a case is inappropriate for telehealth or for misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit https://www.mdlive.com/terms-of-use/.
Out-of-network/non-contracted providers are under no obligation to treat Independence Blue Cross Medicare members, except in emergency situations. For a decision about whether we will cover an out-of-network service, we encourage you or your provider to ask us for a pre-service organization determination before you receive the service. Please call our customer service number or see your Evidence of Coverage for more information, including the cost-sharing that applies to out-of-network services.
The formulary, pharmacy network, and/or provider network may change at any time. You will receive notice when necessary.
Benefits, formulary, pharmacy network, and/or copayments/coinsurance may change on January 1, 2020, and from time to time during the year.
© Independence Blue Cross
Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association, serving the health insurance needs of Philadelphia and southeastern Pennsylvania.