For providers: How to submit claims to APWU Health Plan

APWU Health Plan has the same mission as our healthcare professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of healthcare professionals and are dedicated to working with you to help your patients achieve better health, together.

Mailing addresses for claims

Important: Current claims mailing information is on the APWU Health Plan Member ID Card.

High Option

Medical claims

APWU HP is primary payer
All states and U.S. Virgin Islands

UnitedHealthcare
EDI # 39026
UHSS
PO Box 30783
Salt Lake City, UT 84130-0783

High Option

Secondary medical claims and dental claims

APWU HP is secondary payer

Submit claims along with other insurance carrier's explanation of benefits to:

APWU Health Plan
EDI # 44444
P.O. Box 8660
Elkridge, MD 21075

Status of claim

How to get information about the status of a claim.

For all medical services as of 1/1/2024 and beyond

Serve yourself

Call UnitedHealthcare automated phone system:
1-866-204-8020
Available 24/7

Speak with a person

Call provider services:
1-866-204-8020
7 am – 6 pm ET
Monday – Friday

For all dental services and for services prior to 1/1/2024

Send an inquiry

Speak with a person

Call customer service:
1-800-222-APWU (2798)
8:30 am – 6:30 pm ET
Monday – Friday

Serve yourself

Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Correspondence or appeals

Send general correspondence or appeals to the address relevant to the member's specific plan.

High Option Correspondence and Appeals

APWU Health Plan
6514 Meadowridge Rd
Suite 195
Elkridge, MD 21075

Consumer Driven Option Correspondence

UnitedHealthcare
P.O. Box 740800
Atlanta, GA 30374-0800

Consumer Driven Option Appeals

UnitedHealthcare Appeals
P.O. Box 740816
Atlanta, GA 30374-0816

Patient eligibility and verification

For all medical services as of 1/1/2024 and beyond

Serve yourself

Call UnitedHealthcare automated phone system:
1-866-204-8020
Available 24/7

Speak with a person

Call provider services:
1-866-204-8020
7 am – 6 pm ET
Monday – Friday

For all dental services and for services prior to 1/1/2024

Call for verification

To verify or determine patient eligibility,
call 1-800-222-APWU (2798)

Get coverage information

Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Call
Customer Service:
1-800-222-APWU (2798)
8:30 am – 6:30 pm ET
Monday – Friday

Precertification instructions

Learn more about how precertification works with an APWU Health Plan.